916-936-2000

Renter FAQs

Answers to your frequently asked questions

  • When can I see the home?

    You can see a photos and videos on our website. In order to see the inside of the home in person, please call our Leasing Manager to arrange for a showing appointment.

  • How much is the security deposit?

    The security deposit will vary by the specific home you are interested in. Please refer to the individual listing information on our website. If pets are allowed at the home and you have pets, additional security deposit will apply.

  • Can the security deposit be broken down into payments?

    Unfortunately no, the security deposit must be paid in full.

  • Is the home in a safe or good neighborhood?

    We cannot answer this question for you because we have not lived in the property. At the same time we don’t know how you define “safe” or “good” and every person defines it differently. In addition, because we are real estate licensees, we could be held legally responsible for applying our own criteria to answer your question, so we ask you to complete your own due diligence to make that determination for yourself.

  • How much is the rent?

    The rental rate for each of our rental homes can be found on our website.

  • Is a washer, dryer and/or refrigerator included with the home?

    This varies for each individual home we offer for rent. Please refer to the listing. If it is not specifically listed, most likely it is not included. However, if this is critical to you and you would like to be absolutely certain, please contact the Leasing Manager directly.

  • What is the application fee?

    Our application fee is $45 per applicant age 18 and over. In California every person over the age of 18 that will be living in the home must complete an application.

  • What school district is the home located in?

    Although we may know what school district the home was located in at one point, school district boundaries are subject to change. Therefore, if this is an important consideration for you, we ask that you contact the school district directly to confirm that the home is located in the school district boundaries.

  • Who pays the HOA fees?

    The property owner will continue to pay the HOA fees. All HOA violations are responsibility of the tenants.

  • Are pets allowed?

    Each home owner will decide whether or not he or she will allow pets in the home. This should be shown in the listing information of the home.

  • Is there an additional deposit required?

    Yes, after applying on Petscreening.com you will be advised of the amount of additional funds needed.

  • Can I paint inside the home?

    Some of our owners will allow a changing of the paint. There is a small process involved part of it being written permission by the property owner, through us, to do so. Please contact us for the details

  • If I buy a house can I get out of my lease?

    No, your lease is a legally binding document that you cannot cancel unilaterally.

  • Do you accept cash?

    We have many options to pay your rent, but cash is not one of them. You can pay online through our website portal, or you can mail in a check, cashier’s check or money order.

  • When is rent due?

    Your rent payment is due on the first of each month.

  • How can I pay my rent?

    You can pay rent online through our software portal, or you can mail it in or drop off your check or money order off at our office during business hours.

  • Do you accept Cash?

    Sorry, we do not accept cash. However, you can obtain a cashier check or money order and submit that for payment.

  • When do I get my security deposit back?

    You will receive your security deposit reconciliation per the California law within 21 days of Peace of Mind Property Management receiving the keys. If there is any damage found that was your responsibility, the security deposit will be deducted by that amount to cover the expenses to repair the home.

  • If I decide to move out, what do I do?

    Per California law your request to terminate your tenancy we must receive a written notice with signatures of all adults living at the property. We will send you an acceptance of your termination and we will send you a move-out package that will help you prepare for the move. Please take the time to review it carefully so you will have a smooth move out process.

  • Can I be at the move-out inspection?

    Yes, by all means you are welcome to be present for the move-out inspection.

  • How do I get a mailbox key?

    You will receive your keys at the time of move-in.

  • How do I get a pool key?

    All HOA pools keys will be made available to you at the time of move-in.

  • I’m already moved into my home but want to get a pet, what do I need to do?

    Please before obtaining a pet contact your property manager. We will discuss with you the details regarding the pet and then present those details to the owner. If approved, your next step will be to complete an application for your pet on petscreening.com and submit it to your property manager. After obtaining all the information we will collect an additional Security Deposit and finalize the details.

  • What happens if I can't take care of my yard?

    Not a problem, we can assist you in obtaining a lawn care professional. You also may also hire someone, at your expense, to maintain the yard for you.

  • What is an emergency?

    Emergencies are defined as: fire, flood, major roof leaks, air conditioning or heating breakdown, sewer line backup, electrical outage endangering life, interior or exterior water/sewer line breaks and the smell of gas odor. If you smell gas odor, immediately evacuate the house and contact PG&E. Call 911 for emergencies causing immediate danger such as fire. Please review the Tenant Handbook for more information.

Please review the Tenant Handbook for more information.